Shift Leader: Elevate Guest Experience & Team Performance

Church's Chicken | TX; Houston (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career progression

Job summary

Church's Chicken in Houston, TX is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance. You will lead crew, ensure policy compliance, and uphold brand standards on the floor.

The role requires hands-on leadership, training teammates, managing opening and closing tasks, resolving guest concerns, and promoting in-store promotions. Join our team to help deliver great service and a smooth shift.

Qualifications

• Experience leading restaurant shift teams.
• Strong guest service focus and problem solving.
• Familiar with food safety standards and procedures.

Responsibilities

• Lead shift teams, assign tasks, provide feedback and training.
• Use huddle board to position team and follow policies, labor laws and safety procedures.
• Enforce security and cash handling procedures.
• Manage opening/closing duties.
• Deliver exceptional guest service and satisfaction.
• Resolve guest concerns promptly.
• Lead team through opening, transition, and closing shifts.
• Organize line and delegate tasks.
• Uphold product quality standards.
• Work the line as needed.
• Promote sales through suggestive selling and in-store promotions.
• Execute food safety requirements.
• Monitor costs, labor, waste, and cash.
• Count drawers and handle cash accurately.
• Complete required e-learning.

Skills

Team leadership

Guest service

Training & development

Food safety

Cash handling

Sales promotion

Job description

Church's Chicken in Houston, TX is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance. You will lead crew, ensure policy compliance, and uphold brand standards on the floor.

The role requires hands-on leadership, training teammates, managing opening and closing tasks, resolving guest concerns, and promoting in-store promotions. Join our team to help deliver great service and a smooth shift.