Shift Leader: Guest Experience & Ops Champion

Church's Chicken | TX; Victoria (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career Progression

Job summary

Church's Chicken is seeking a Shift Leader to oversee the store's shift operations, guest experience, and sales performance. You will lead the team to deliver brand-excellent guest service and follow operating policies in the absence of the store manager.

Responsibilities include guiding team members on duties, maintaining safety and security procedures, driving sales through promotions, and ensuring food safety and cost controls on your shift.

Qualifications

• Lead team members on shifts, assign tasks and provide feedback or training.
• Follow policies and procedures to ensure brand standards and guest satisfaction.
• Ensure security procedures, cash handling, opening/closing duties and safety protocols are followed.
• Promote sales on the shift through suggestive selling and promotions knowledge.
• Maintain product quality standards and manage line setup during shifts.
• Complete e-learning requirements as needed.

Responsibilities

• Lead team on shifts, assign tasks, provide feedback and training to staff.
• Utilize huddle board to position the team and adhere to labor laws and safety procedures.
• Ensure all security and cash handling procedures are executed properly.
• Transition into opening/closing duties and manage daily shift operations.
• Provide excellent guest service and resolve guest complaints promptly.
• Lead line management, uphold product quality standards, and support promotions on shift.
• Count drawers and follow daily cash handling procedures.

Skills

Team leadership

Guest service

Training

Food safety

Cash handling

Labor laws

Safety procedures

Cost control

Communication

Opening/Closing

Job description

Church's Chicken is seeking a Shift Leader to oversee the store's shift operations, guest experience, and sales performance. You will lead the team to deliver brand-excellent guest service and follow operating policies in the absence of the store manager.

Responsibilities include guiding team members on duties, maintaining safety and security procedures, driving sales through promotions, and ensuring food safety and cost controls on your shift.