Shift Leader: Guest Experience & Team Excellence

Ontario Trillium Foundation; Cartersville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, sales performance, and adherence to brand standards. You will guide team members, manage opening/closing duties, handle guest concerns, and uphold food safety and cash procedures on the shift.

The role requires strong leadership, teamwork, and a commitment to quality food service. Apply to contribute to a high-energy store environment and guest satisfaction.

Responsibilities

• Lead team members on shifts, assigning tasks and providing feedback/training
• Use the huddle board to position the team and support policies, labor laws and safety procedures
• Ensure security procedures are followed (safe procedures, open/close)
• Transition into opening/closing duties
• Delight guests with great guest service
• Resolve guest complaints/issues
• Lead team to open, transition, and close shifts
• Manage and organize the line and delegate duties
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on shift via suggestive selling and in-store promotions
• Execute and support all food safety requirements and practices
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow daily cash handling procedures
• Complete additional e-learning as required

Job description

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, sales performance, and adherence to brand standards. You will guide team members, manage opening/closing duties, handle guest concerns, and uphold food safety and cash procedures on the shift.

The role requires strong leadership, teamwork, and a commitment to quality food service. Apply to contribute to a high-energy store environment and guest satisfaction.