Shift Leader - Guest Experience & Team Coach

Dunkin' Donuts; Richardson (TX); On-site; USD 38,000 - 50,000; Full time

Job summary

Quality Brand Group LLC is seeking a Shift Leader to supervise crew during assigned shifts, ensuring great guest experiences and adherence to quality standards. You will oversee product prep, service delivery, and brand guidelines while motivating staff and providing timely feedback.

Lead by example, manage shift expectations, and help train Crew Members under the direction of the General Manager to meet performance goals and uphold safety and cleanliness standards.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
• This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

Responsibilities

• Managing A Positive Team Environment
• Arrive in a timely manner to prepare for your scheduled shift.
• Demonstrate respect and dignity in dealing with others including team members and guests.
• Follow the communication guideline established in your store.
• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests' needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.
• Respond positively to coaching and feedback, and show passion for learning.
• Hold yourself accountable for your designated responsibilities on your shift.
• Dedicate yourself to learning and being capable of executing multiple tasks.

Skills

Fluent English

Math skills

Writing skills

Guest focus

Results-driven

Problem solving

Team building

Physical stamina

Lifting 30-50 lbs

Job description

Quality Brand Group LLC is seeking a Shift Leader to supervise crew during assigned shifts, ensuring great guest experiences and adherence to quality standards. You will oversee product prep, service delivery, and brand guidelines while motivating staff and providing timely feedback.

Lead by example, manage shift expectations, and help train Crew Members under the direction of the General Manager to meet performance goals and uphold safety and cleanliness standards.