Shift Leader - Guest Experience & Team Coach

Wingmen V Llc; Palmdale (CA); On-site; USD 22,730 - 28,929; Full time

Job summary

Wingmen V Llc in Palmdale, CA is seeking a dedicated leader to support management and enhance customer service during peak periods. The ideal candidate will ensure smooth operations, train and coach team members, and handle guest complaints effectively.

Candidates must be at least 21 years old, hold a Wing Certified Trainer certification, and possess excellent communication skills. This role offers an opportunity to grow and take charge in a fast-paced environment, ensuring high guest satisfaction.

Qualifications

• Minimum 21 years of age.
• Knowledgeable about RAS procedures as defined by laws and policies.
• High degree of customer service.

Responsibilities

• Ensure 100% of table visits are performed.
• Lead and coach Team Member performance.
• Handle Guest complaints in the restaurant.
• Monitor food quality, labor, and safety throughout the shift.

Skills

Leadership and facilitation abilities

Knowledge of restaurant operations

Superior verbal communication

Conflict management skills

Basic mathematical skills

Education

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Wingmen V Llc in Palmdale, CA is seeking a dedicated leader to support management and enhance customer service during peak periods. The ideal candidate will ensure smooth operations, train and coach team members, and handle guest complaints effectively.

Candidates must be at least 21 years old, hold a Wing Certified Trainer certification, and possess excellent communication skills. This role offers an opportunity to grow and take charge in a fast-paced environment, ensuring high guest satisfaction.