Shift Leader: Elevate Guest Experience & Team Performance

Wingmen V Llc; Yuba City (CA); On-site; USD 26,174 - 31,684; Part time

Job summary

Wingmen V Llc in Yuba City is looking for a dedicated support team member to assist management during peak periods and provide coverage in the absence of a manager. Candidates will lead team member performance and resolve guest issues effectively throughout their shift.

The ideal applicant should possess leadership abilities and a certification as a Wing Certified Trainer. This role requires excellent communication skills and a commitment to achieving high customer satisfaction levels.

Qualifications

• Minimum age of 21 required and Wing Certified Trainer certification is a must.
• Knowledge of food safety and responsible alcohol service procedures.
• Ability to resolve guest issues and maintain a high level of customer service.

Responsibilities

• Ensure all guest issues are resolved throughout the shift.
• Lead and coach Team Member performance.
• Monitor food quality, labor, and safety during shifts.
• Conduct pre-shift meetings with Team Members.

Skills

Leadership and facilitation abilities

Verbal communication

Conflict management

Customer service

Education

Certification as a Wing Certified Trainer

Minimum 21 years of age

Job description

Wingmen V Llc in Yuba City is looking for a dedicated support team member to assist management during peak periods and provide coverage in the absence of a manager. Candidates will lead team member performance and resolve guest issues effectively throughout their shift.

The ideal applicant should possess leadership abilities and a certification as a Wing Certified Trainer. This role requires excellent communication skills and a commitment to achieving high customer satisfaction levels.