Shift Leader: Guest Experience & Team Coach

Milpitas: NBC0483; Milpitas (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Flexible scheduling

Employee discounts

Early closing hours

Casual work environment

Leadership development

Advancement opportunities

Team culture

Impact on celebrations

Job summary

Nothing Bundt Cakes is seeking a Shift Manager to lead bakery operations during assigned shifts and support team members across all areas of the bakery. You will help ensure exceptional guest experiences while upholding our standards for quality, cleanliness, and teamwork.

The role requires leadership, strong customer service, and the ability to coach staff in a fast-paced environment. Flexible scheduling and opportunities for advancement are offered in a casual, team-focused setting.

Qualifications

• Previous leadership, supervisory, retail, restaurant, or food service experience preferred.
• Strong customer service and communication skills.
• Ability to lead by example in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Dependable, detail-oriented, and results-driven.
• Flexible availability, including weekends and holidays as needed.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Lead and motivate team members to deliver exceptional guest experiences
• Oversee daily bakery operations and ensure smooth shift execution
• Provide coaching, training, and support to team members
• Assist with opening and closing procedures, cash handling, and daily reporting
• Ensure compliance with food safety, sanitation, and company standards
• Support guest service, cake decoration, frosting, and production activities as needed
• Address guest concerns professionally and resolve issues in a timely manner
• Monitor inventory levels and communicate operational needs to management
• Foster a positive, team-oriented culture that reflects the Nothing Bundt Cakes brand

Skills

Leadership

Customer service

Communication

Problem-solving

Organization

Flexibility

Job description

Nothing Bundt Cakes is seeking a Shift Manager to lead bakery operations during assigned shifts and support team members across all areas of the bakery. You will help ensure exceptional guest experiences while upholding our standards for quality, cleanliness, and teamwork.

The role requires leadership, strong customer service, and the ability to coach staff in a fast-paced environment. Flexible scheduling and opportunities for advancement are offered in a casual, team-focused setting.