Shift Leader: Coaching & Guest Service Lead

Dunkin' Donuts; Cincinnati (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach team members, ensure brand standards, and deliver excellent guest service during the shift. This role emphasizes leadership, scheduling, food safety, and performance feedback in a fast-paced Dunkin' environment.

You will support the Restaurant Manager, oversee inventory and safety policies, and help train staff to meet operational goals. Strong communication and reliability are essential for success in this role.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members with timely, constructive feedback.
• Support the training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies during shift.
• Communicate with the next Shift Leader to prepare them for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach staff to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short and adherence to cash policies.

Skills

Leadership experience

Team collaboration

Problem solving

Motivating others

Guest focus

Training ability

English fluency

Job description

Dunkin' Donuts is seeking a Shift Leader to coach team members, ensure brand standards, and deliver excellent guest service during the shift. This role emphasizes leadership, scheduling, food safety, and performance feedback in a fast-paced Dunkin' environment.

You will support the Restaurant Manager, oversee inventory and safety policies, and help train staff to meet operational goals. Strong communication and reliability are essential for success in this role.