Shift Leader: Guest Experience & Team Coach

Wingmen V Llc; Happy Valley (OR); On-site; USD 22,041 - 28,929; Full time

Job summary

Wingmen V Llc is seeking a Shift Leader with strong leadership and guest service skills for on-site work in Happy Valley, OR. The role requires Wing Certified Trainer certification and Shift Leader training, with ability to manage and coach team members in a fast-paced restaurant.

The candidate should be capable of handling guest issues, following service guidelines, and supporting management in daily operations to deliver exceptional experiences.

Qualifications

• Minimum 21 years of age.
• Certified Wing Trainer in at least one hourly position.
• Completion of Shift Leader certification.
• Experience managing others or Buffalo Wild Wings experience preferred.

Responsibilities

• Ensure 100% of table visits are performed and guest issues resolved during the shift.
• Maintain pace and intensity for extended periods.
• Provide respectful, positive encouragement and fair treatment to guests and team members.
• Collaborate with management to achieve shift goals and guest satisfaction.

Skills

Leadership

Communication

Conflict management

Emotional intelligence

Customer service

Math skills

RAS procedures

Menu knowledge

Operations knowledge

Job description

Wingmen V Llc is seeking a Shift Leader with strong leadership and guest service skills for on-site work in Happy Valley, OR. The role requires Wing Certified Trainer certification and Shift Leader training, with ability to manage and coach team members in a fast-paced restaurant.

The candidate should be capable of handling guest issues, following service guidelines, and supporting management in daily operations to deliver exceptional experiences.