Shift Leader: Guest Experience & Team Coach

NORCROSS GROUP; Helena (AL); On-site; USD 18,000 - 28,000; Full time

Job summary

Wingstop in Helena, AL is seeking a Shift Leader to supervise shift operations, ensure food safety, prep, cleanliness, and adherence to Wingstop standards. You may perform cashier or cook duties while guiding team members and maintaining high guest satisfaction.

The role focuses on training staff, inventory control, and enforcing brand policies with a strong emphasis on customer service and efficient issue resolution. Compensation is hourly, with opportunities for involvement in peak periods.

Qualifications

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensures outstanding guest service and a guest-friendly environment.
• Trains newer crew members and enforces cleanliness and safety standards.

Responsibilities

• Supervise a shift to ensure food safety, product prep, cleanliness and standards.
• Assist as cashier or cook while leading a team and managing staff.
• Resolve customer issues with efficiency and a positive attitude.
• Open/close the restaurant, manage schedules and ensure proper staffing and safety.

Job description

Wingstop in Helena, AL is seeking a Shift Leader to supervise shift operations, ensure food safety, prep, cleanliness, and adherence to Wingstop standards. You may perform cashier or cook duties while guiding team members and maintaining high guest satisfaction.

The role focuses on training staff, inventory control, and enforcing brand policies with a strong emphasis on customer service and efficient issue resolution. Compensation is hourly, with opportunities for involvement in peak periods.