Shift Leader: Guest Experience & Restaurant Ops

ADP, Inc.; Huntsville (AL); On-site; USD 19,000 - 26,000; Full time

Job summary

Wingstop Restaurants in Huntsville, AL is seeking a Full Time Shift Leader to direct daily operations in the GM's absence. You will ensure guest satisfaction, manage inventory, and uphold company standards.

Responsibilities include opening/closing the restaurant, supervising staff, reviewing trends, placing orders, and maintaining safety and sanitation. Candidates should have at least 2 years in food service supervisory roles and strong communication skills.

Qualifications

• Must be 18 years of age or older
• Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
• Demonstrated ability in recruiting and selecting team members
• Knowledge of Labor Laws
• Strong written and verbal communication skills
• Initiative and assertiveness
• Strong interpersonal skills and conflict resolution skills

Responsibilities

• Provide outstanding Guest Service by greeting and acknowledging every Guest and maintaining high standards
• Control shrinkage, waste, expenses, and payroll
• Ensure cleanliness, sanitation, safety and staffing standards are maintained
• Review restaurant trends and initiate changes to maximize goals and objectives
• Ensure compliance with company policies through meetings and audits
• Open and/or close the Restaurant
• Assemble and package orders according to Wingstop standards
• Assist all other positions when necessary
• Receive, inspect, and sign/pay for deliveries in the GM's absence
• Place orders with vendors when necessary
• Maintain a current Operations Manual and follow procedures
• Conduct daily walk through and taste test of products at opening
• Time and temps checked every two hours
• Ensure products are fresh and prepared correctly
• Keep flow of orders moving on time
• Keep restaurant safe and clean for staff and guests
• Handle guest issues in GM's absence
• Assist in keeping kitchen clean throughout shift
• Ensure health safety consciousness at all times
• Promote Wingstop Brand and operating requirements
• Understand and follow instructions for chemical cleaning products
• Any other responsibilities as assigned by General Manager

Skills

Restaurant supervisory experience

Profit and loss analysis

Recruiting team members

Labor laws

Communication skills

Interpersonal skills

Initiative and assertiveness

Microsoft Office proficiency

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Wingstop Restaurants in Huntsville, AL is seeking a Full Time Shift Leader to direct daily operations in the GM's absence. You will ensure guest satisfaction, manage inventory, and uphold company standards.

Responsibilities include opening/closing the restaurant, supervising staff, reviewing trends, placing orders, and maintaining safety and sanitation. Candidates should have at least 2 years in food service supervisory roles and strong communication skills.