Shift Leader: Guest Experience & Team Coach

dunkinco; Gilbert (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Quality Brand Group, a franchisee of Dunkin', is hiring a Shift Leader in Gilbert, Arizona. The ideal candidate will manage team dynamics, oversee store operations, and ensure guests have a memorable experience. Responsibilities include coaching Crew Members and executing operational standards, all while fostering a positive environment.

The role demands excellent guest focus and problem-solving abilities. A successful candidate will ensure that quality and safety standards are met throughout shifts while training and inspiring the team.

Qualifications

• Must be able to fluently speak/read English.
• Restaurant, retail, or supervisory experience preferred.
• Physically capable of learning to operate standard restaurant equipment.

Responsibilities

• Manage a positive team environment and ensure service excellence.
• Provide leadership, direction, and coaching to Crew Members.
• Monitor team performance to ensure quality and cleanliness standards.

Skills

Guest Focus

Problem Solving

Team Building

Math Skills

English Communication

Job description

Quality Brand Group, a franchisee of Dunkin', is hiring a Shift Leader in Gilbert, Arizona. The ideal candidate will manage team dynamics, oversee store operations, and ensure guests have a memorable experience. Responsibilities include coaching Crew Members and executing operational standards, all while fostering a positive environment.

The role demands excellent guest focus and problem-solving abilities. A successful candidate will ensure that quality and safety standards are met throughout shifts while training and inspiring the team.