Shift Leader: Lead a High-Energy Guest Team

Quality Brand Group / Dunkin; Peoria (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin' franchise, is seeking a Shift Leader in Peoria, AZ. You will oversee the store team on your shift, ensure quality standards, and deliver fast, friendly guest experiences.

You will coach crew, assign tasks, monitor operations, and help control costs while maintaining safety and cleanliness. The role requires English fluency and supervisory experience; physical duties include lifting up to 50 pounds.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills required.
• Restaurant/retail or supervisory experience preferred.
• Able to lift 30-50 pounds and operate standard restaurant equipment.

Responsibilities

• Manage a positive team environment and deliver great guest experiences during the shift.
• Oversee crew assignments, provide feedback, and coach team members.
• Monitor operations to meet quality, service, and cleanliness standards.
• Follow brand standards and control labor and food costs during the shift.
• Ensure safety, food safety, and cleanliness guidelines are followed.

Skills

Fluent English

Math & Writing Skills

Guest Focus

Problem Solving

Team Building

Supervisory Experience

Job description

Quality Brand Group LLC, a Dunkin' franchise, is seeking a Shift Leader in Peoria, AZ. You will oversee the store team on your shift, ensure quality standards, and deliver fast, friendly guest experiences.

You will coach crew, assign tasks, monitor operations, and help control costs while maintaining safety and cleanliness. The role requires English fluency and supervisory experience; physical duties include lifting up to 50 pounds.