Shift Leader: Elevate Guest Experience & Lead the Crew

dunkinco; Arizona; On-site; USD 42,000 - 54,000; Full time

Job summary

Quality Brand Group LLC, the Dunkin' franchise operator in Arizona, is hiring a Shift Leader to drive guest experience and store performance. You will oversee crew, enforce standards, and lead by example during your shift, ensuring timely service, quality products, and a welcoming atmosphere.

The role emphasizes leadership, coaching, and maintaining safe, clean, and compliant operations while controlling labor and food costs, with a focus on empowering team members to deliver exceptional guest

Qualifications

• Fluent English speaking and reading.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and understand guests’ needs and exceed expectations.
• Problem solving and decision making with analysis and judgment.
• Building effective teams by placing the right people where needed.
• Be physically and mentally capable of operating standard restaurant equipment.
• This role requires lifting 30 to 50 pounds and varied physical activity.

Responsibilities

• Manage a positive team environment and delegate crew tasks.
• Train and coach Crew Members as directed by the manager.
• Monitor performance to ensure quality, service, and cleanliness standards.
• Control labor and food costs while adhering to policies.
• Ensure safety and sanitation guidelines are followed.
• Uphold brand standards and franchisee policies during shift.

Skills

Guest focus

Problem solving

Team leadership

Communication

English fluency

Physical stamina

Store operations

Job description

Quality Brand Group LLC, the Dunkin' franchise operator in Arizona, is hiring a Shift Leader to drive guest experience and store performance. You will oversee crew, enforce standards, and lead by example during your shift, ensuring timely service, quality products, and a welcoming atmosphere.

The role emphasizes leadership, coaching, and maintaining safe, clean, and compliant operations while controlling labor and food costs, with a focus on empowering team members to deliver exceptional guest