Shift Leader: Guest Experience & Team Coach

dunkinco; Buckeye (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Quality Brand Group LLC, a franchisee for Dunkin', is looking for a Shift Leader in Buckeye, Arizona. In this role, you will manage team performance, ensure excellence in guest experience, and provide leadership and coaching to Crew Members throughout shifts.

The ideal candidate will thrive in a busy environment, demonstrating strong communication, problem-solving skills, and a passion for delivering exceptional service. Restaurant or supervisory experience is preferred.

Qualifications

• Must be able to fluently speak/read English.
• Requires lifting 30 to 50 pounds and continuous use of fingers and wrists.
• Experience in restaurant or retail environments preferred.

Responsibilities

• Manage team performance to ensure service and quality standards.
• Provide leadership and coaching to Crew Members.
• Drive urgency to satisfy guests' needs and resolve problems.

Skills

Fluent English

Math and writing skills

Guest Focus

Problem Solving

Building Effective Teams

Education

Restaurant, retail, or supervisory experience preferred

Job description

Quality Brand Group LLC, a franchisee for Dunkin', is looking for a Shift Leader in Buckeye, Arizona. In this role, you will manage team performance, ensure excellence in guest experience, and provide leadership and coaching to Crew Members throughout shifts.

The ideal candidate will thrive in a busy environment, demonstrating strong communication, problem-solving skills, and a passion for delivering exceptional service. Restaurant or supervisory experience is preferred.