Shift Leader: Guest Experience & Team Coach

Quality Brand Group / Dunkin; Richardson (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Quality Brand Group LLC operates multiple Dunkin’ locations and is seeking a Shift Leader who can help deliver great guest experiences. The role emphasizes leadership of crew, adherence to standards, and efficient shift execution.

Responsibilities include directing team members, ensuring product quality, managing labor and costs, and upholding safety and cleanliness. A passion for service and prior supervisory experience are preferred.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant/retail supervisory experience preferred.
• Be physically capable of operating standard restaurant equipment.

Responsibilities

• Manage processes and people to deliver great and friendly guest experience during your shift.
• Oversee the preparation of products according to operational and quality standards and manage the service provided by the store team to deliver a great guest experience.
• Provide leadership, direction and coaching to Crew Members throughout their shift.
• Assign crew positions, set shift expectations, motivate team members and provide timely feedback.

Skills

Fluent English

Math and writing skills

Supervisory experience

Guest focus

Problem solving

Job description

Quality Brand Group LLC operates multiple Dunkin’ locations and is seeking a Shift Leader who can help deliver great guest experiences. The role emphasizes leadership of crew, adherence to standards, and efficient shift execution.

Responsibilities include directing team members, ensuring product quality, managing labor and costs, and upholding safety and cleanliness. A passion for service and prior supervisory experience are preferred.