Shift Leader: Team Coach & Guest Experience

Quality Brand Group / Dunkin; Phoenix (AZ); On-site; USD 26,000 - 36,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin franchisee, is seeking a Shift Leader to supervise daily operations and coach crew members to deliver fast, friendly service. You will oversee food preparation to standards, manage shift tasks, and help maintain a clean, safe restaurant environment while supporting the General Manager.

The role emphasizes leadership, teamwork, and guest satisfaction, with opportunities for growth within a busy, community-focused Dunkin' location.

Qualifications

• Fluent English required (speaking and reading).
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus—anticipate and meet guests’ needs and exceed expectations.

Responsibilities

• Lead a positive team environment and ensure timely shift readiness.
• Direct crew members, assign tasks, and provide feedback for performance.
• Monitor quality, service, and cleanliness standards during shifts.
• Ensure adherence to safety, food safety, and brand guidelines.
• Support training as directed by management and communicate goals to staff.

Skills

English fluency

Restaurant supervision

Guest service

Job description

Quality Brand Group LLC, a Dunkin franchisee, is seeking a Shift Leader to supervise daily operations and coach crew members to deliver fast, friendly service. You will oversee food preparation to standards, manage shift tasks, and help maintain a clean, safe restaurant environment while supporting the General Manager.

The role emphasizes leadership, teamwork, and guest satisfaction, with opportunities for growth within a busy, community-focused Dunkin' location.