Shift Leader: Lead a High-Energy Team & Guest Experience

dunkinco; Lehigh Acres (FL); On-site; USD 17,908 - 23,419; Full time

Job summary

Quality Brand Group LLC, operating Dunkin’ locations, is seeking a Shift Leader to oversee daily operations, staff scheduling, and guest experience during assigned shifts. You will guide crew members, ensure quality standards, and maintain store cleanliness while delivering friendly service.

The ideal candidate speaks fluent English, has restaurant or retail supervisory experience, and excels at teamwork, communication, and problem solving. Physical tasks are required.

Qualifications

• Fluent English speaking and reading.
• Restaurant, retail, or supervisory experience.
• Strong communication, math and writing skills.
• Ability to lead and build effective teams.

Responsibilities

• Lead shift operations and supervise crew members.
• Ensure quality standards and guest experience.
• Manage staffing and training under supervision.
• Maintain safety and cleanliness standards.

Skills

Fluent English

Math & writing skills

Supervisory experience

Guest focus

Results orientation

Problem solving

Team leadership

Physical stamina

Job description

Quality Brand Group LLC, operating Dunkin’ locations, is seeking a Shift Leader to oversee daily operations, staff scheduling, and guest experience during assigned shifts. You will guide crew members, ensure quality standards, and maintain store cleanliness while delivering friendly service.

The ideal candidate speaks fluent English, has restaurant or retail supervisory experience, and excels at teamwork, communication, and problem solving. Physical tasks are required.