Shift Leader - Guest-Experience & Team Coach

Smoothie King; Bloomington (IN); On-site; USD 17,000 - 23,000; Full time

Job summary

Smoothie King is seeking a Shift Leader to coach Crew Members, execute Brand standards, and deliver a great guest experience across shifts in Bloomington, IN. You will set goals, assign tasks, and motivate the team while ensuring safety, quality, and compliance with local laws.

The role emphasizes teamwork, performance coaching, and adherence to brand recipes, with opportunities to drive sales and lead initiatives. Prior experience in hospitality or retail is valued.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age (where applicable).
• High School diploma or equivalent, preferred.

Responsibilities

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills

Fluent English

Supervisory experience

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Smoothie King is seeking a Shift Leader to coach Crew Members, execute Brand standards, and deliver a great guest experience across shifts in Bloomington, IN. You will set goals, assign tasks, and motivate the team while ensuring safety, quality, and compliance with local laws.

The role emphasizes teamwork, performance coaching, and adherence to brand recipes, with opportunities to drive sales and lead initiatives. Prior experience in hospitality or retail is valued.