Shift Leader: Guest Experience & Team Coach

Wingmen V Llc; Apple Valley (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

Buffalo Wild Wings in Apple Valley, CA is seeking a Shift Leader to support management during peak periods and ensure excellent Guest experiences. You will lead Team Members, maintain service standards, and supervise opening/closing procedures with a focus on safety and profitability.

The role requires 21+ years of age, a Shift Leader certification, and Wing Certified Trainer status. Prior supervision or Buffalo Wild Wings experience is preferred.

Qualifications

• Minimum 21 years of age.
• Certification as a Wing Certified Trainer in at least one hourly position.
• Completion of Shift Leader certification.
• Preferred: prior experience managing others or Buffalo Wild Wings experience.

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift.
• Lead and coach Team Members in performance and service quality.
• Positively impact sales and profits during the shift.
• Open and close the restaurant, including paperwork and shift change documentation.
• Monitor labor, safety, and food safety, and perform daily QSC checks.
• Address Guest complaints and ensure a high level of service.

Skills

Leadership

Team leadership

Customer service

Conflict resolution

Communication

Food safety

Time management

Education

High school diploma

Shift Leader certification

Wing Certified Trainer

Age 21+

Job description

Buffalo Wild Wings in Apple Valley, CA is seeking a Shift Leader to support management during peak periods and ensure excellent Guest experiences. You will lead Team Members, maintain service standards, and supervise opening/closing procedures with a focus on safety and profitability.

The role requires 21+ years of age, a Shift Leader certification, and Wing Certified Trainer status. Prior supervision or Buffalo Wild Wings experience is preferred.