Shift Leader: Team Coach & Guest Experience Lead

Wingmen V Llc; Glendale (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

Wingmen V Llc operates a Buffalo Wild Wings restaurant in Glendale, CA, seeking a Shift Leader to support management and cover peak periods. You will open/close the restaurant, guide Team Members, and ensure guest satisfaction and safety during every shift.

The role emphasizes leadership, training, and maintaining service standards, with opportunities to influence sales and drive operational readiness in a fast-paced environment.

Qualifications

• Minimum 21 years of age
• Certification as a Wing Certified Trainer in at least one hourly position
• Completion of Shift Leader certification
• Preferred: Prior experience managing others or two years of Buffalo Wild Wings experience

Responsibilities

• Ensure 100% of table visits are performed and all Guest issues are resolved
• Lead and coach Team Member performance
• Positively impact sales and profits in the restaurant
• Open and close the restaurant, including paperwork
• Run a mid-shift and perform shift changes with documentation
• Break down cash drawers and perform safe audits
• Inspect credit cards and complete Manager Absolutes
• Perform CVDs, pull backs, and server check-outs
• Document shift highlights in the daily log
• Monitor food quality, labor, and safety during shifts
• Receive orders, ensure proper storage and food quality
• Address Guest complaints and assign cleaning duties
• Manage labor on the shift and ensure Guest and Team Member safety
• Monitor Responsible Alcohol Service and external relations

Skills

Leadership

Verbal communication

Direction & coaching

Marketing awareness

Sanitation & safety

RAS (Responsible Alcohol Service)

Menu & drink knowledge

Customer service

Conflict resolution

Operations knowledge

Education

Wing Certified Trainer certification

Shift Leader certification

Minimum 21 years old

Job description

Wingmen V Llc operates a Buffalo Wild Wings restaurant in Glendale, CA, seeking a Shift Leader to support management and cover peak periods. You will open/close the restaurant, guide Team Members, and ensure guest satisfaction and safety during every shift.

The role emphasizes leadership, training, and maintaining service standards, with opportunities to influence sales and drive operational readiness in a fast-paced environment.