Shift Leader: Motivate Team & Elevate Guest Experience

Buffalo Wild Wings, Inc.; Pennsylvania; Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

Buffalo Wild Wings, Inc. is seeking Shift Leaders to support daily operations, coach team members, and deliver an excellent guest experience.

You will set goals, assign tasks, and motivate the crew, celebrating wins and providing feedback in real time. As a Shift Leader, you will lead by example, train teammates, and help maintain brand standards while ensuring a safe, clean, and efficient dining environment.

Qualifications

• Previous restaurant, retail, or supervisory experience preferred.
• Strong communication and leadership skills.
• Basic math, writing, and computer skills.
• At least 18 years of age (where applicable).

Responsabilités

• Team Leadership: Support a respectful, positive team environment; Communicate shift priorities, goals, and results; Help train new team members and provide ongoing coaching; Motivate and guide crew members to perform at their best.
• Operational Excellence: Create and maintain a guest-first culture; Resolve guest issues quickly and professionally; Ensure brand standards, systems, and procedures are followed; Maintain a safe, clean work environment by enforcing safety, food safety, and sanitation practices.
• Profitability & Results: Support sales goals and drive results; Execute operational standards and promotional initiatives; Manage cash handling accurately during shifts; Ensure products are prepared and served to standards.

Connaissances

Team leadership

Communication

Mentoring

Customer service

Math & writing

Computer skills

Formation

High school diploma or equivalent

Description du poste

Buffalo Wild Wings, Inc. is seeking Shift Leaders to support daily operations, coach team members, and deliver an excellent guest experience.

You will set goals, assign tasks, and motivate the crew, celebrating wins and providing feedback in real time. As a Shift Leader, you will lead by example, train teammates, and help maintain brand standards while ensuring a safe, clean, and efficient dining environment.