Shift Leader - Lead Team & Guest Experience

Anchor Point Management Group; Glendale (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

Buffalo Wild Wings in Glendale, CA is seeking a Shift Leader to support management, supervise team members, and ensure smooth operations during peak periods. This hourly role requires leadership, strong guest service, and adherence to food safety standards.

The position involves opening/closing the restaurant, coaching staff, resolving guest issues, and maintaining performance metrics across front and heart of house.

Qualifications

• Minimum age 21 years or older.
• Certification as a Wing Certified Trainer in at least one hourly position.
• Completion of Shift Leader certification.

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift.
• Lead and coach Team Member performance.
• Positively impact the achievement of sales and profits in the restaurant.
• Open and close the restaurant, including all appropriate paperwork.
• Run a mid‑shift and perform shift change with paperwork.
• Break down cash drawers and perform safe audits.
• Monitor guest and team member safety and security.
• Address guest complaints and maintain service standards.

Skills

Leadership

Verbal communication

Guest service

Food safety

Alcohol service (RAS)

Team coaching

Operations knowledge

Education

21+ years old

Wing Certified Trainer certification

Shift Leader certification

Job description

Buffalo Wild Wings in Glendale, CA is seeking a Shift Leader to support management, supervise team members, and ensure smooth operations during peak periods. This hourly role requires leadership, strong guest service, and adherence to food safety standards.

The position involves opening/closing the restaurant, coaching staff, resolving guest issues, and maintaining performance metrics across front and heart of house.