Shift Leader: Lead Team & Drive Guest Experience

Dunkin'; Royersford (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

Buffalo Wild Wings GO is hiring Shift Leaders to support daily operations, coach team members, and deliver an excellent guest experience in a fast-paced takeout and delivery setting. Shift Leaders set priorities, assign tasks, and motivate the crew to achieve results.

You will train new team members, provide ongoing coaching, and maintain a guest-first culture while upholding brand standards, safety, and sanitation practices.

Qualifications

• Previous restaurant, retail, or supervisory experience preferred.
• Strong communication and leadership skills.
• Basic math, writing, and computer skills.
• At least 18 years of age (where applicable).
• High school diploma or equivalent preferred.

Responsibilities

• Lead a respectful, positive team environment and communicate shift priorities, goals, and results.
• Train new team members and provide ongoing coaching; motivate crew to perform at their best.
• Create and maintain a guest-first culture; resolve guest issues quickly and professionally; ensure brand standards and safety practices.
• Support sales goals, drive results, and manage cash handling during your shift; ensure products are prepared and served to standards.

Skills

Leadership

Communication

Math

Writing

Computer skills

Supervisory experience

Age 18+

Education

High school diploma or equivalent

Job description

Buffalo Wild Wings GO is hiring Shift Leaders to support daily operations, coach team members, and deliver an excellent guest experience in a fast-paced takeout and delivery setting. Shift Leaders set priorities, assign tasks, and motivate the crew to achieve results.

You will train new team members, provide ongoing coaching, and maintain a guest-first culture while upholding brand standards, safety, and sanitation practices.