Shift Lead & Team Coach (Guest Experience)

Anchor Point Management Group; Town of Macomb (NY); On-site; USD 21,000 - 29,000; Full time

Job summary

Anchor Point Management Group is seeking a Shift Leader to support restaurant management at the Macomb location. You will oversee front-of-house and back-of-house operations, open/close the venue, manage labor, and ensure guest satisfaction.

The role requires leadership skills, certification credentials, and a strong customer-service mindset to maintain high standards in daily operations.

Qualifications

• Leadership and facilitation abilities with team members and management
• Superior verbal communication and interpersonal skills
• Ability to take and give direction and execute objectives
• Knowledge of current marketing initiatives and events to inform guests and team
• Knowledge of proper sanitation, food safety, and security procedures
• Basic mathematical skills
• Knowledge of RAS procedures as defined by laws
• Knowledge of commonly ordered drinks and food items
• High degree of customer service
• Knowledge of operations; ability to resolve guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management, analytical skills, and high emotional intelligence

Responsibilities

• Ensure 100% of table visits are performed and all guest issues resolved
• Lead and coach team member performance
• Impact sales and profits in the restaurant
• Provide support for Front of House and Heart of House
• Open and close the restaurant and complete paperwork
• Run a mid-shift and shift change paperwork
• Break down cash drawers and perform audits
• Inspect credit cards and complete manager absolutes
• Perform CVDs and pull backs and handle server check-outs
• Document shift highlights in daily log
• Ensure operational readiness and execution
• Perform heart of house and bar line checks
• Conduct daily QSC and monitor food quality, labor, and safety
• Receive orders and ensure proper storage for food and liquor
• Manage labor on the shift and supervise guest and team safety
• Address guest complaints and assign cleaning duties
• Monitor Responsible Alcohol Service
• Other duties as assigned by supervisor

Skills

Leadership

Communication

Direction

Marketing

Sanitation

Math skills

Customer service

Education

Wing Certified Trainer

Shift Leader Certification

21+ years old

Job description

Anchor Point Management Group is seeking a Shift Leader to support restaurant management at the Macomb location. You will oversee front-of-house and back-of-house operations, open/close the venue, manage labor, and ensure guest satisfaction.

The role requires leadership skills, certification credentials, and a strong customer-service mindset to maintain high standards in daily operations.