Shift Leader: Guest Experience & Store Ops

Catalano Companies; Tewksbury, Northern (MA, KY); Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

Free Coffee

Donuts

Paid Sick Time

PTO

Employee Discount

Employee Referral Bonus

Health Benefits

Dental Benefits

Vision Benefits

Supplemental Benefits

401K Matching

SNHU Tuition Discount

Career Growth

Job summary

Catalano Management Company, LLC - Dunkin' is hiring Assistant Store Managers to support the Store Manager in daily Dunkin' restaurant operations. You will engage with guests and crew, help drive guest satisfaction, and ensure brand standards and procedures are followed.

Responsibilities include supervising shifts, coaching staff, and stepping in for the Store Manager when needed, while maintaining food safety, cleanliness, and accurate cash handling in a fast-paced environment.

Qualifications

• Must have strong customer service orientation and guest focus.
• Proven leadership and ability to train and coach a team.
• Excellent communication and organizational skills.
• Ability to multi-task in a fast paced environment.

Responsibilities

• Support the Store Manager in daily restaurant operations.
• Aim for 100% guest satisfaction and guest-first service.
• Ensure compliance with policies, food safety and cash handling.
• Coach and train team members and delegate tasks.
• Perform as a team member in food prep, service and cleanliness.
• Step in to assume management duties when Store Manager is absent.

Skills

Customer service

Leadership

Communication

Organizational skills

Multi-tasking

Education

High School Diploma or GED

Tools

POS system

Job description

Catalano Management Company, LLC - Dunkin' is hiring Assistant Store Managers to support the Store Manager in daily Dunkin' restaurant operations. You will engage with guests and crew, help drive guest satisfaction, and ensure brand standards and procedures are followed.

Responsibilities include supervising shifts, coaching staff, and stepping in for the Store Manager when needed, while maintaining food safety, cleanliness, and accurate cash handling in a fast-paced environment.