Shift Leader: Guest Experience & Operations

Everyday Coffee Company; Carbondale (IL); On-site; USD 27,000 - 36,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach Dunkin’ Restaurant Team Members during shifts, ensuring Brand standards and great guest service. You set goals, assign tasks, and motivate teammates with timely feedback.

Responsibilities include overseeing opening/closing operations, ensuring food and beverage standards, managing inventory and cash handling, resolving customer issues, and training staff.

Qualifications

• Must have 18+ years old
• Basic computer skills required
• Fluent in spoken and written English or local language
• Previous leadership experience in retail, restaurant or hospitality
• Proven ability to lead teams and deliver customer experience in fast-paced settings

Responsibilities

• Perform all responsibilities of restaurant team members
• Support Restaurant Manager in meeting operational goals
• Ensure Brand standards are met during shift including food/beverage prep
• Communicate shift priorities and results to team
• Complete shift deployment plans to ensure coverage
• Coach team members with timely, constructive feedback
• Delegate tasks to ensure smooth workflow and resource use
• Support training of team members as needed
• Oversee safety, security and profitability policies during shift
• Communicate with next Shift Leader to prep for upcoming shift
• Ensure Food Safety standards are met
• Manage inventory through the shift
• Provide great guest service and coach others to do the same
• Handle customer complaints and emergencies and resolve issues promptly
• Manage cash over/short and adherence to cash handling policies
• Monitor attendance and adherence to company policies

Skills

Leadership experience

Customer service

Coaching

Cash handling

Communication

Education

HS Diploma or GED

Job description

Everyday Coffee Company is seeking a Shift Leader to coach Dunkin’ Restaurant Team Members during shifts, ensuring Brand standards and great guest service. You set goals, assign tasks, and motivate teammates with timely feedback.

Responsibilities include overseeing opening/closing operations, ensuring food and beverage standards, managing inventory and cash handling, resolving customer issues, and training staff.