Assistant Manager: Lead Team & Elevate Guest Experience

Dunkin' Donuts; Avon (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free shift meal (select menu items)

Discounted tuition at SNHU for you and

Paid Time Off

Medical and dental inurance options

Cash referral program

Recognition program

Community and charitable involvement

Job summary

Dunkin' Donuts is seeking a hands‑on Assistant Manager to lead shifts, coach a fast‑paced crew, and ensure outstanding guest experiences across every interaction. You will work opposite the Restaurant Manager to sustain momentum, quality, and a welcoming atmosphere in the store.

The role emphasizes leadership, customer service excellence, and team development, with opportunities for advancement to Restaurant Manager or District Manager within the Dunkin' network.

Qualifications

• Leads by example and supports the team across shifts.
• Keeps guests energized with positive service mindset.
• Requires 6+ months of retail/restaurant/hospitality management experience.
• Demonstrates time management, attention to detail, and guest service.
• Valid driver's license and reliable transportation.
• 18 years or older (or higher, per applicable law).

Responsibilities

• Lead by example to set the tone and culture.
• Coach, motivate, and lift team to achieve goals.
• Drive store results through sales, cost control, and local marketing.
• Run shifts with staffing, inventory, cash handling, and store systems.
• Partner with Restaurant Manager to provide full leadership coverage.

Skills

Leadership

Time management

Guest service

Communication

Problem solving

Conflict resolution

Job description

Dunkin' Donuts is seeking a hands‑on Assistant Manager to lead shifts, coach a fast‑paced crew, and ensure outstanding guest experiences across every interaction. You will work opposite the Restaurant Manager to sustain momentum, quality, and a welcoming atmosphere in the store.

The role emphasizes leadership, customer service excellence, and team development, with opportunities for advancement to Restaurant Manager or District Manager within the Dunkin' network.