Shift Leader: Drive Guest Service & Store Operations

Ontario Trillium Foundation; Warrior (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly pay + tips

Flexible scheduling

Paid training and development

Discounted tuition for you and your a?

Employee discounts on all your Dunkin’

Opportunities to grow into management

Job summary

Dunkin’ is seeking energetic Shift Leaders to guide daily operations at our stores. You’ll lead by example, coach crew members, and ensure guests receive outstanding service in a fast-paced environment.

Join a team where flexibility matters, training is provided, and there are pathways to management. Bring a positive attitude and a passion for great coffee to help us deliver memorable guest experiences.

Qualifications

• Previous experience in food service or retail
• Positive attitude and strong communication skills
• Ability to multitask and stay calm under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• Team-first mindset and passion for great coffee and customer service

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly — prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership experience

Customer service

Communication skills

Multitasking

Flexible hours

Job description

Dunkin’ is seeking energetic Shift Leaders to guide daily operations at our stores. You’ll lead by example, coach crew members, and ensure guests receive outstanding service in a fast-paced environment.

Join a team where flexibility matters, training is provided, and there are pathways to management. Bring a positive attitude and a passion for great coffee to help us deliver memorable guest experiences.