Shift Manager - Lead Team, Guest Service & Store Ops

Ontario Trillium Foundation; Phillipston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Earned PTO

Flexible scheduling

Paid training and development

Employee discounts

Growth opportunities

Job summary

Dunkin' is seeking motivated, energetic Shift Managers to lead during shifts, ignite teams, wow guests, and level up your career. As the go‑to person on duty, you’ll train and coach crew, ensure smooth operations from food prep to cash handling, uphold Food Safety, Brand and Network standards, and step in for the manager when needed.

You should bring prior food service or retail experience, a positive attitude, strong communication, and a willingness to work flexible hours including mornings,

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership experience in food service/

Strong communication skills

Multitasking

Job description

Dunkin' is seeking motivated, energetic Shift Managers to lead during shifts, ignite teams, wow guests, and level up your career. As the go‑to person on duty, you’ll train and coach crew, ensure smooth operations from food prep to cash handling, uphold Food Safety, Brand and Network standards, and step in for the manager when needed.

You should bring prior food service or retail experience, a positive attitude, strong communication, and a willingness to work flexible hours including mornings,