Shift Manager: Lead, Train & Elevate Guest Service

Ontario Trillium Foundation; Templeton (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Earned PTO

Flexible scheduling

Paid training and development

Employee discounts on all your Dunkin’

Opportunities for continued growth

Job summary

Dunkin’ is hiring a Shift Manager to lead daily operations and inspire the team while delivering outstanding guest experiences. You’ll oversee food prep, inventory, and cash handling, ensuring a clean, safe, and welcoming store environment.

The role requires strong communication, multitasking, and a collaborative, team-first mindset in a fast-paced retail setting. Join a dynamic team committed to great coffee, customer service, and growth opportunities within a well-known brand.

Qualifications

• Experience in food service or retail (leadership experience is a plus).
• Strong communication skills are essential.
• Ability to multitask and stay calm under pressure.
• Willingness to work flexible hours including early mornings, evenings, weekends and holidays.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly—food prep, inventory management, and cash handling.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding standards and policies.

Skills

Leadership

Communication

Multitasking

Teamwork

Job description

Dunkin’ is hiring a Shift Manager to lead daily operations and inspire the team while delivering outstanding guest experiences. You’ll oversee food prep, inventory, and cash handling, ensuring a clean, safe, and welcoming store environment.

The role requires strong communication, multitasking, and a collaborative, team-first mindset in a fast-paced retail setting. Join a dynamic team committed to great coffee, customer service, and growth opportunities within a well-known brand.