Shift Leader - Guest Experience Pro

UDF; Cincinnati (OH); On-site; USD 28,000 - 32,000; Full time

Job summary

United Dairy Farmers is hiring a Shift Leader in Cincinnati, OH. This full-time position (37-40 hours per week) may include 1st, 2nd or 3rd shift and requires legal eligibility to conduct all sales, including alcohol and tobacco where permitted.

You will lead guest service, oversee daily operations, and ensure compliance with company policy and safety standards. Key duties include managing the register, supervising dip-side items, maintaining stock and cleanliness, and supporting management with

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal and gas console, and to use price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.

Responsibilities

• Overall Guest Services: provide the signature UDF Hi Five Guest Experience and greet Guests warmly to ensure they leave satisfied and likely to return.
• DipSide Guest Services: prepare shakes, cups/cones, sundaes, sodas and hand-packed containers.
• Efficient Operation of Point of Sale System and Gas Console: authorize and control gas sales, register transactions, handle payments and coupons.
• Stocking Merchandise: keep shelves, milk box, displays, dip cabinet full and presentable, rotate stock, check dates.
• Security: maintain awareness of guests, manage cash drop procedures, follow Tobacco/Alcohol and Robbery/Violence deterrence programs.
• Maintenance: keep store and parking lot clean and safe; monitor temperatures of equipment.
• Reporting: accurately complete time records and the Customer First Document.
• Other duties as assigned by Management

Job description

United Dairy Farmers is hiring a Shift Leader in Cincinnati, OH. This full-time position (37-40 hours per week) may include 1st, 2nd or 3rd shift and requires legal eligibility to conduct all sales, including alcohol and tobacco where permitted.

You will lead guest service, oversee daily operations, and ensure compliance with company policy and safety standards. Key duties include managing the register, supervising dip-side items, maintaining stock and cleanliness, and supporting management with