Shift Leader: Guest Experience & Ops Lead

United Dairy Farmers; Oxford (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

United Dairy Farmers in Oxford, OH is seeking a Shift Leader to support store operations on multiple shifts. The role focuses on delivering outstanding guest service by following the Hi Five Guest Experience steps, ensuring a safe and efficient shift, and upholding company policies and legality in all transactions.

Key duties include greeting guests, preparing dipside items, operating the POS and gas console, stocking shelves, maintaining cleanliness, and assisting management with other tasks as

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.

Responsibilities

• Provide the Hi Five Guest Experience—greet Guests and ensure a warm, authentic welcome.
• Prepare DipSide items and ice cream/yogurt treats per standard procedures.
• Operate the POS system and gas console; process transactions and handle payments.
• Stock and rotate merchandise; keep dip cabinet, coffee pots, and freezers organized.
• Maintain store cleanliness and monitor equipment temperatures for safety and quality.
• Complete time records and the Customer First Document accurately.
• Support management with other duties as assigned.

Skills

English communication

Observe safety

Math/cash handling

Customer service

Shift flexibility

Multitasking

Attention to detail

Temperature tolerance

Manual dexterity

Tools

POS terminal

Gas console

Price book

Job description

United Dairy Farmers in Oxford, OH is seeking a Shift Leader to support store operations on multiple shifts. The role focuses on delivering outstanding guest service by following the Hi Five Guest Experience steps, ensuring a safe and efficient shift, and upholding company policies and legality in all transactions.

Key duties include greeting guests, preparing dipside items, operating the POS and gas console, stocking shelves, maintaining cleanliness, and assisting management with other tasks as