Shift Leader: Guest Experience & Ops Coach

Dunkin' Donuts; Cinnaminson Township (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Dunkin' Donuts in New Jersey is seeking a Shift Leader to coach team members, assign tasks, and uphold brand standards while delivering fast, friendly guest service. You will support the Restaurant Manager, manage shift deployment, oversee food and beverage preparation, handle cash and inventory, and resolve issues to maintain a positive restaurant reputation.

You must be at least 18, have a HS diploma or GED, basic computer skills, and prior leadership experience in retail, restaurant or

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership

Customer service

Cash handling

English proficiency

Education

HS Diploma or GED

Job description

Dunkin' Donuts in New Jersey is seeking a Shift Leader to coach team members, assign tasks, and uphold brand standards while delivering fast, friendly guest service. You will support the Restaurant Manager, manage shift deployment, oversee food and beverage preparation, handle cash and inventory, and resolve issues to maintain a positive restaurant reputation.

You must be at least 18, have a HS diploma or GED, basic computer skills, and prior leadership experience in retail, restaurant or