Shift Leader: Team Coach, Fast-Paced Guest Service

Dunkin' Donuts; Texarkana (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach the restaurant team, execute brand standards, and deliver great guest service on each shift. You will set goals, assign tasks, and motivate teammates with timely feedback.

Requirements include 18+ years old, HS diploma or GED preferred, and prior leadership in retail, restaurant, or hospitality. Strong English communication and basic computer skills are needed.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED preferred.
• Basic computer skills required.
• Fluent in English or local language, in which you serve.
• Previous leadership experience in retail, restaurant, or hospitality.

Responsibilities

• Coach restaurant team members on shift to meet brand standards.
• Support the Restaurant Manager in achieving goals and execution.
• Ensure brand standards are met during the shift (food/beverage prep).
• Communicate priorities and results to the team.
• Complete shift deployment plans and ensure adequate coverage.
• Provide timely feedback and coach team members.
• Delegate tasks for smooth workflow and resource use.
• Support training of team members as needed.
• Oversee safety, security, and profitability policies during shift.
• Communicate with the next Shift Leader to prepare them for shift.
• Ensure food safety standards are met.
• Manage inventory throughout the shift.
• Handle customer complaints and emergencies, resolve issues.
• Monitor attendance and adherence to company policies.

Skills

Leadership

Teamwork

Communication

Guest service

Problem solving

Training

Time management

Education

HS Diploma or GED

Tools

Basic computer skills

Job description

Dunkin' Donuts is seeking a Shift Leader to coach the restaurant team, execute brand standards, and deliver great guest service on each shift. You will set goals, assign tasks, and motivate teammates with timely feedback.

Requirements include 18+ years old, HS diploma or GED preferred, and prior leadership in retail, restaurant, or hospitality. Strong English communication and basic computer skills are needed.