Shift Leader — Guest Experience & Team Coach

Dunkin'; Wayne (NJ); On-site; USD 22,000 - 28,000; Full time

Job summary

Dunkin' in Wayne, NJ seeks a Shift Leader to coach Crew Members and ensure exceptional guest service. You will set shift goals, assign tasks, and motivate the team while upholding Brand standards and safety protocols.

Ideal candidates have restaurant or retail supervisory experience, fluent English, and solid math/writing skills; high school diploma preferred. Join us to lead a friendly, fast-paced team and help drive guest satisfaction while delivering efficient operations.

Qualifications

• Fluent in English and able to coach a diverse team.
• Restaurant or retail supervisory experience.
• Strong math and writing skills; basic computer literacy.

Responsibilities

• Coach crew members to execute Brand standards.
• Communicate shift priorities and goals.
• Provide coaching and feedback to crew members.
• Maintain a guest-first culture and resolve issues.
• Ensure brand standards, recipes, and systems are followed.
• Manage cash over/short during shift.

Skills

Fluent in English

Supervisory experience

Restaurant/retail experience

Math and writing skills

Basic computer skills

Age 18+

Education

High School diploma or equivalent (preferred)

Job description

Dunkin' in Wayne, NJ seeks a Shift Leader to coach Crew Members and ensure exceptional guest service. You will set shift goals, assign tasks, and motivate the team while upholding Brand standards and safety protocols.

Ideal candidates have restaurant or retail supervisory experience, fluent English, and solid math/writing skills; high school diploma preferred. Join us to lead a friendly, fast-paced team and help drive guest satisfaction while delivering efficient operations.