Shift Leader: Customer Experience & Operations

Royal Farms; Chestertown (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Royal Farms in Chestertown, MD is seeking a Team Leader to manage all store operations on duty and act as PIC when a senior manager is absent. You will lead customer service, food service execution, and daily store tasks while safeguarding safety, cash control, and asset protection.

This role supports the management team to maximize sales and meet goals. Ideal candidates bring proven leadership, strong supervisory skills, and the ability to coach staff, maintain product knowledge, and ensure

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

• Oversee the full scope of shift operations as the PIC when needed.
• Perform shift tasks including POS transactions and cash controls.
• Ensure safety, assets, and staff compliance with policies.
• Onboard and train team, provide feedback and coaching.
• Maintain food service execution, quality, and store appearance.
• Lead by example to achieve sales and operational goals.

Skills

Strong written communication

Strong verbal communication

Interpersonal skills

Supervisory skills

Organizational skills

Leadership skills

Team development

Education

High school diploma or GED

ANSI-approved Food Safety Manager Certification

Job description

Royal Farms in Chestertown, MD is seeking a Team Leader to manage all store operations on duty and act as PIC when a senior manager is absent. You will lead customer service, food service execution, and daily store tasks while safeguarding safety, cash control, and asset protection.

This role supports the management team to maximize sales and meet goals. Ideal candidates bring proven leadership, strong supervisory skills, and the ability to coach staff, maintain product knowledge, and ensure