Shift Leader: Guest Experience & Operations Coach

BBQ Holdings, Inc.; Iowa City (IA); On-site; USD 35,000 - 52,000; Full time

Job summary

BBQ Holdings, Inc. is seeking a Shift Leader to assist the management team in overseeing restaurant operations and staff during assigned shifts, ensuring adherence to recipes, procedures, quality, timeliness, and a focus on guest satisfaction.

You will supervise team members, ensure cleanliness, training, and compliance with safety standards, while contributing to labor cost control and overall financial performance.

Qualifications

• High School diploma or equivalent required.
• Valid driver's license and car insurance required.
• Training and on-the-job quizzes with annual recertification.
• NRA ServSafe food and alcohol certifications preferred.

Responsibilities

• Supervise employees during scheduled shifts.
• Adhere to company policies and procedures.
• Keep the restaurant clean and well maintained.
• Resolve guest issues.
• Follow standard operating procedures.
• Mentor staff to provide top guest service.
• Understand and execute recipes; manage cost controls.
• Create exceptional guest service.
• Contribute to achieving financial results through systems and standards.
• Monitor labor, COGS, and operating expenses.
• Perform duties as assigned.

Skills

Time management

Communication

Team leadership

Guest service

Adaptability

Safety compliance

Education

High School diploma

Driver's license

ServSafe certification preferred

Job description

BBQ Holdings, Inc. is seeking a Shift Leader to assist the management team in overseeing restaurant operations and staff during assigned shifts, ensuring adherence to recipes, procedures, quality, timeliness, and a focus on guest satisfaction.

You will supervise team members, ensure cleanliness, training, and compliance with safety standards, while contributing to labor cost control and overall financial performance.