Front of House Manager: Guest Experience Leader

BBQ Holdings, Inc.; Aurora (CO); On-site; USD 55,000 - 85,000; Full time

Job summary

BBQ Holdings, Inc. seeks a Restaurant Manager to oversee daily restaurant operations and ensure quality dining experiences. You will lead staff, manage food prep, inventory, and vendor relationships while maintaining health and safety standards.

The role emphasizes customer satisfaction, staff development, and accurate reporting to the regional manager. A strong background in hospitality and leadership is required to drive performance.

Qualifications

• High school diploma or equivalent required.
• Previous restaurant experience required, management experience preferred.
• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Time management

Organization

Food safety knowledge

Microsoft Office

Education

High school diploma

Tools

Microsoft Office Suite

Job description

BBQ Holdings, Inc. seeks a Restaurant Manager to oversee daily restaurant operations and ensure quality dining experiences. You will lead staff, manage food prep, inventory, and vendor relationships while maintaining health and safety standards.

The role emphasizes customer satisfaction, staff development, and accurate reporting to the regional manager. A strong background in hospitality and leadership is required to drive performance.