Shift Leader: Guest Experience & Operations Lead

International Restaurant Management Group, Inc.; Auburn Hills, Northern (MI, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

International Restaurant Management Group, Inc. is seeking a Shift Leader to oversee daily restaurant operations, manage inventory, and ensure quality, service, and cleanliness. You will support the team, maintain financial accountability, and uphold company standards to deliver outstanding customer experiences.

The ideal candidate embraces teamwork, excellent communication, and a calm demeanor in a fast-paced setting. An on-site role focused on hospitality and operational excellence.

Qualifications

• Must be a people person who enjoys meeting others.
• Enjoy teamwork and collaboration.
• Capable of delivering great customer service.
• Focused on quality and taking pride in your work.
• Willing to learn new things.
• Comfortable with cash-handling and store safety.
• Able to stay cool in a fast-paced environment.
• Maintain a clean and organized workspace.
• Excellent communication skills.

Responsibilities

• Oversee daily restaurant operations to maintain efficiency and high performance.
• Ensure compliance with company standards in areas including product preparation, customer service, restaurant upkeep, inventory control, team management, recruitment, and retention.
• Maintain financial accountability and deliver top-quality products and services.
• Perform additional duties as needed.

Skills

People skills

Teamwork

Customer service

Quality focus

Willingness to learn

Cash handling

Store safety

Calm under pressure

Communication skills

Education

High school diploma or GED

Job description

International Restaurant Management Group, Inc. is seeking a Shift Leader to oversee daily restaurant operations, manage inventory, and ensure quality, service, and cleanliness. You will support the team, maintain financial accountability, and uphold company standards to deliver outstanding customer experiences.

The ideal candidate embraces teamwork, excellent communication, and a calm demeanor in a fast-paced setting. An on-site role focused on hospitality and operational excellence.