Shift Leader: Guest Experience & Operations Champion

Wingstop; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Wingstop is seeking an Assistant Manager to oversee shift operations, guest experience, sales performance, and brand execution in the store. Responsibilities include leading shifts, training, maintaining quality standards, handling guest issues, and ensuring food safety and cost controls.

The role requires strong leadership and a focus on guest satisfaction. In the absence of the manager, the shift leader will guide the team to execute brand standards and policies while driving sales and

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties) and providing feedback and training
• Use the huddle board to position the team and follow personnel policies, labor laws and safety procedures
• Ensure security procedures are followed (safe procedures, opening/closing procedures)
• Transition into opening/closing duties
• Deliver great guest service to make guests happy
• Resolve guest complaints and issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties
• Uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge of in-store promotions
• Execute and support all food safety requirements and practices
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Job description

Wingstop is seeking an Assistant Manager to oversee shift operations, guest experience, sales performance, and brand execution in the store. Responsibilities include leading shifts, training, maintaining quality standards, handling guest issues, and ensuring food safety and cost controls.

The role requires strong leadership and a focus on guest satisfaction. In the absence of the manager, the shift leader will guide the team to execute brand standards and policies while driving sales and