Shift Leader: Elevate Guest Experience & Lead the Team

Wingstop; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to direct activities in the GM’s absence. You will role-model Wingstop culture, lead a diverse crew, and ensure a safe, high-quality guest experience with quick, friendly service.

The role requires strong people skills, the ability to work under pressure, and a commitment to hospitality excellence. You will help optimize staffing, training, and daily operations in a fast-paced environment.

Qualifications

• Guest service mentality with a genuine desire to serve guests.
• Maintain a calm, tactful demeanor when handling difficult situations.
• Ability to manage multiple projects and timelines with urgency and follow-through.
• Be well organized and detail oriented in a fast-paced environment.
• Show ongoing curiosity and a commitment to self-improvement.
• Demonstrate an outgoing personality and positive attitude.
• Exhibit a strong work ethic and reliability.
• Lead, train, develop and motivate a diverse, highly engaged crew.

Responsibilities

• People Management: assist the General Manager with staffing the restaurant timely and efficiently.
• Guest Experience: greet guests promptly, ensure a positive Wingstop experience, resolve issues.
• Financial Management: control cash, property, product and equipment; help manage costs.
• Operations Management: maintain standards, coordinate maintenance, coach and develop team.

Skills

Guest service mentality

Calm demeanor

Multitasking

Organized & Detail-oriented

Lifelong learner

Outgoing personality

Strong work ethic

Team leadership

Job description

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to direct activities in the GM’s absence. You will role-model Wingstop culture, lead a diverse crew, and ensure a safe, high-quality guest experience with quick, friendly service.

The role requires strong people skills, the ability to work under pressure, and a commitment to hospitality excellence. You will help optimize staffing, training, and daily operations in a fast-paced environment.