Shift Lead & Guest Experience Champion

Wingstop; Palatine (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Wingstop in Palatine is seeking an Assistant Manager to oversee shift operations, guest experience, and brand execution. You will lead a team, assign tasks, train staff, and ensure health and safety standards.

The role involves maintaining quality, promoting sales, and handling cash procedures during shifts. As a key point of contact on the floor, you will resolve guest issues, manage opening/closing activities, and support a positive guest experience aligned with Wingstop's standards and

Qualifications

• Supervise shifts and lead team members.
• Provide feedback and training to staff.
• Knowledge of guest service standards and promotions.

Responsibilities

• Lead team on shifts and assign tasks (cleaning, line duties, opening/closing).
• Use huddle board to coordinate team and apply labor policies.
• Ensure compliance with security procedures and daily cash handling.
• Open/close duties and transition between shifts.
• Deliver exceptional guest service and resolve complaints.
• Manage line, delegate duties, and uphold product quality standards.
• Promote sales through suggestive selling and knowledge of promotions.
• Ensure food safety practices and control costs, waste, and cash on shift.
• Count drawers and complete daily responsibilities including e-learning.

Skills

Leadership

Team management

Customer service

Job description

Wingstop in Palatine is seeking an Assistant Manager to oversee shift operations, guest experience, and brand execution. You will lead a team, assign tasks, train staff, and ensure health and safety standards.

The role involves maintaining quality, promoting sales, and handling cash procedures during shifts. As a key point of contact on the floor, you will resolve guest issues, manage opening/closing activities, and support a positive guest experience aligned with Wingstop's standards and