Shift Leader: Guest Experience & Operations

Lucky Strike Entertainment Corporation; Village of Fairport (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Vacation, Sick Leave & Holidays

Discounts: Bowling, Waterpark, Retail

Job summary

Lucky Strike Entertainment in Fairport, NY, is seeking a Supervisor to lead the floor on every shift, guiding bowling, arcade, food & beverage, bar, and events to deliver standout guest experiences.

You will coach hourly team members, maintain service speed and standards, assist with cash handling and labor tracking, and drive sales through guest engagement and in-center programs. Flexible hours include nights and weekends.

Qualifications

• 1–2 years in hospitality, food & beverage, retail, or guest-facing roles.
• Ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication to resolve guest concerns professionally.

Responsibilities

• Own the floor on every shift, ensuring smooth service across all areas.
• Step into any position as needed to maintain speed and standards.
• Coach hourly team members on service and safety expectations.
• Drive sales through guest engagement and event support.
• Maintain readiness of facilities, lanes, and FOH/BOH operations.
• Assist with cash handling, inventory, and labor tracking.

Skills

Motivate team

Communication skills

Guest service

Operational leadership

Cash handling

Education

High school diploma

Job description

Lucky Strike Entertainment in Fairport, NY, is seeking a Supervisor to lead the floor on every shift, guiding bowling, arcade, food & beverage, bar, and events to deliver standout guest experiences.

You will coach hourly team members, maintain service speed and standards, assist with cash handling and labor tracking, and drive sales through guest engagement and in-center programs. Flexible hours include nights and weekends.