Guest Experience Floor Lead

Lucky Strike Entertainment Corporation; Wallington (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Healthcare plans (Medical, Dental, VIs

401(k) Retirement Plan

Employee Stock Purchase Program

EAP (Employee Assistance Program)

Vacation, paid holidays, sick leave

Discounts: Bowling, Waterpark, Boomer

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, supporting bowling, arcade, food & beverage, bar and events to deliver memorable guest experiences. You will coach a fast-paced team and help drive sales while ensuring safety and quality standards.

The role requires 1–2 years in hospitality or guest-facing settings, strong communication, and flexibility to work nights, weekends, and holidays. Competitive benefits and growth opportunities are offered.

Qualifications

• 1-2 years experience in hospitality, food & beverage, retail, or guest-facing environment.
• Strong communication and guest-service focus.
• Ability to lead by example and coach a team.

Responsibilities

• Own the floor on every shift and keep service flowing across departments.
• Step into positions as needed to maintain speed and guest satisfaction.
• Coach hourly team members on service standards, safety, and company expectations.
• Drive sales through guest engagement and support for events and promotions.
• Maintain facility readiness and smooth front/ back-of-house operations.
• Assist with cash handling, inventory counts, and labor tracking.

Skills

Hospitality experience

Team leadership

Communication skills

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, supporting bowling, arcade, food & beverage, bar and events to deliver memorable guest experiences. You will coach a fast-paced team and help drive sales while ensuring safety and quality standards.

The role requires 1–2 years in hospitality or guest-facing settings, strong communication, and flexibility to work nights, weekends, and holidays. Competitive benefits and growth opportunities are offered.