Guest Experience Shift Supervisor

Lucky Strike Entertainment Corporation; Carlton Hill (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Healthcare plans

Wellness resources

401(k) plan

Employee stock purchase

EAP

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on each shift across bowling, arcade, food and beverage, bar, and events, delivering the guest experience that keeps guests returning.

The role involves coaching hourly team members, maintaining service speed and standards, handling cash and labor tracking, and partnering with events to support promotions and drives, while focusing on safety and guest satisfaction.

Qualifications

• 1–2 years of experience in hospitality, food & beverage, retail, or a guest-facing environment.
• Ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Skills

Hospitality experience

Team motivation

Communication skills

Floor leadership

Financial awareness

Physical stamina

High school diploma

Flexible availability

Education

High school diploma

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on each shift across bowling, arcade, food and beverage, bar, and events, delivering the guest experience that keeps guests returning.

The role involves coaching hourly team members, maintaining service speed and standards, handling cash and labor tracking, and partnering with events to support promotions and drives, while focusing on safety and guest satisfaction.