Shift Lead: Drive the Vibe & Guest Experience

Joe & the Juice / United Kingdom; Miami Beach (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Hourly wage $17.20 + tips

Health Insurance

Paid Sick Leave

New Parent Leave

Free coffee

Job summary

JOE & THE JUICE is seeking a Shift Supervisor to keep the heartbeat of the store alive. You’ll lead the shift, ensure smooth operations, and support the store management team to run the day like a well‑oiled machine while helping juicers grow and shine.

You’ll manage daily operations, uphold our Pink Standards, and train teammates with a proactive, hands-on approach. Grow with an energetic, people‑first brand that values culture and guest experiences.

Qualifications

• 1–2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Supervisory experience

Team leadership

Customer service

Communication skills

Organizational skills

Job description

JOE & THE JUICE is seeking a Shift Supervisor to keep the heartbeat of the store alive. You’ll lead the shift, ensure smooth operations, and support the store management team to run the day like a well‑oiled machine while helping juicers grow and shine.

You’ll manage daily operations, uphold our Pink Standards, and train teammates with a proactive, hands-on approach. Grow with an energetic, people‑first brand that values culture and guest experiences.