Shift Leader — Guest Experience & Operations

Chicken Salad Chick; Indianapolis (IN); On-site; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

Advancement opportunities

Employee meal discounts

Health benefits for full-time

Job summary

Chicken Salad Chick in Indianapolis is seeking a Shift Leader to oversee daily restaurant operations during their shift, manage staff, ensure top guest experience, and uphold brand standards. This role supports management in achieving business goals and growth opportunities.

The position emphasizes leadership, training, and hands-on supervision to maintain service quality and efficient operation in a fast-paced setting.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• Minimum 1 year of customer-facing restaurant experience.
• Supervisory or leadership experience in hospitality preferred.
• Must have or be willing to obtain the required food handler’s certification.
• Must be able to fluently speak and understand English.

Responsibilities

• Supervise, motivate, and manage restaurant staff during the shift.
• Train new employees on procedures, guest experience, and company standards.
• Monitor employee performance and provide balanced feedback.
• Lead shifts by assigning tasks, managing breaks, and ensuring smooth hand-offs between shifts.
• Maintain cleanliness and health & safety compliance.
• Handle cash and POS transactions accurately and reconcile at end of shift.
• Resolve guest concerns promptly and professionally.
• Support management in achieving business goals.

Skills

Customer service

Leadership

Communication

Time management

English proficiency

Problem-solving

Education

High school diploma or equivalent

Tools

Food handler’s certification

Basic computer skills

Job description

Chicken Salad Chick in Indianapolis is seeking a Shift Leader to oversee daily restaurant operations during their shift, manage staff, ensure top guest experience, and uphold brand standards. This role supports management in achieving business goals and growth opportunities.

The position emphasizes leadership, training, and hands-on supervision to maintain service quality and efficient operation in a fast-paced setting.