Shift Leader: Hospitality & Operations Coach

Chicken Salad Chick; Northern (KY); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Chicken Salad Chick in Kentucky is seeking a Team Leader to assist the GM and AM in operating the restaurant, delivering a superb guest experience, and maintaining an energizing work environment while helping the restaurant achieve its financial objectives.

You will oversee guest service and shift management, ensure food quality and safety, train hourly team members, and enforce company procedures across dining room, service area and kitchen during your shift.

Qualifications

• Ability to work in a fast-paced restaurant environment.
• Excellent communication with guests and team members.
• Ability to multitask and manage shifts effectively.
• Reliable attendance and punctuality are essential.
• Corporate Shift Leader training may be required.

Responsibilities

• Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
• Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies.
• Ensure Chicken Salad Chick procedures are followed in the dining room, service area and kitchen.
• Train and counsel hourly team members who work during Team Leader’s shift.
• Guarantee highest level of hospitality and service to all guests at all times.
• Coach hourly team members during their shift as needed.
• Ensure compliance with all personnel records, team member schedules and reports.
• Prepare and maintain administrative and financial records as directed by the General Manager.
• Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.
• Ensure that hours of operation for the restaurant are maintained during their shift.
• Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.
• Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean.
• Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.

Skills

Fast-paced environment

Clear communication

Multitasking

Reliability & attendance

Team leadership training

Job description

Chicken Salad Chick in Kentucky is seeking a Team Leader to assist the GM and AM in operating the restaurant, delivering a superb guest experience, and maintaining an energizing work environment while helping the restaurant achieve its financial objectives.

You will oversee guest service and shift management, ensure food quality and safety, train hourly team members, and enforce company procedures across dining room, service area and kitchen during your shift.