Shift Leader - Guest Experience & Operations

UDF-MyScoop Branding; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

United Dairy Farmers is seeking a Shift Leader to deliver the Hi Five Guest Experience while ensuring smooth daily operation. You will greet guests warmly, manage cash and POS transactions, and supervise team members during your shift. Compliance with alcohol and tobacco sales laws is required.

The role supports stock management, food preparation, and safety procedures across the store. Strong communication and leadership skills are essential for success in this fast-paced environment.

Qualifications

• Excellent guest service skills and communication.
• Ability to handle cash and operate POS accurately.
• Experience with gas and tobacco sales compliance.

Responsibilities

• Provide the signature UDF Hi Five Guest Experience to every guest.
• Prepare shakes, malts, cones, sundaes and dipside items.
• Operate POS system and gas console accurately and securely.
• Stock shelves, keep dip cabinet full, and maintain clean displays.
• Ensure store safety, loss prevention and proper drop procedures.
• Maintain clean store and equipment, monitor temperatures.

Skills

Guest service

Cash handling

POS operation

Security awareness

Team leadership

Tools

POS system

Gas console

Job description

United Dairy Farmers is seeking a Shift Leader to deliver the Hi Five Guest Experience while ensuring smooth daily operation. You will greet guests warmly, manage cash and POS transactions, and supervise team members during your shift. Compliance with alcohol and tobacco sales laws is required.

The role supports stock management, food preparation, and safety procedures across the store. Strong communication and leadership skills are essential for success in this fast-paced environment.